Return Policy
We want you to love your purchase! ♡
1. Return Eligibility by Region
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Sweden 🇸🇪 – Enjoy free returns within 14 days of receiving your order.
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European Union 🇪🇺 (excluding Norway, UK & Switzerland) – Returns accepted within 14 days of delivery, in accordance with the EU Consumer Rights Directive 2011/83/EU.
The 14-day period starts from the day after you receive your order.
Return shipping cost is paid by the customer (unless the item is defective ).
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Australia 🇦🇺 – Returns accepted within 7 days of receiving your order. Customers are responsible for return shipping costs.
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Other countries – At this time, we are unable to offer returns for customers outside the EU and Australia
💡 If you are unsure about sizing, feel free to send us your measurements before purchasing — we’re happy to help you find the perfect fit! ♡
2. Non-Returnable Items
We are unable to accept returns for:
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Sale items
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Lingerie & underwear
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Socks
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Customized or made-to-order products
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Other personal wear items (for hygiene reasons)
3. General Return Conditions
To be eligible for a return or exchange:
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Items must be in original condition, unworn or unused, and in their original packaging.
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All accessories, free gifts, and packaging must be included.
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We do not accept returns if there are visible stains, marks, smears, tears, or any other damage.
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All returns must be approved by our customer service before being sent back — items sent without prior approval will not be accepted.
4. Return Process
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Email us at info@peilieeshop.com & service@peilieeshop.com with your order number, reason for return, and photos if applicable.
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Once your return is approved, we will provide the return address and detailed shipping instructions.
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For change-of-mind returns, customers are responsible for return shipping costs.
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All returned products will be inspected upon arrival. If the item is in perfect resellable condition and meets our policy, we will process your refund minus the original shipping cost.
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Refunds will be made to your original payment method within 3–5 business days after approval (processing time may vary depending on your bank).
5. Damages, Issues & Lost Packages
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Damaged or Wrong Item Received – Please contact us immediately at the receiving date with photos if your order arrives damaged, defective, or in the wrong color/size. We will evaluate the issue and provide the best solution.
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Package Damaged on Arrival – Take photos before opening the package and email them to us.
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Lost Packages – If your package has not arrived after 2 months, contact your local post office for proof of non-delivery and send it to us. We will provide a full refund for the product price (shipping not included). If you purchased shipping insurance, we will refund both product and shipping.
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Unclaimed Packages – If your package is not collected within 20 days and is returned to us, we cannot issue a refund. In rare cases where the package is returned to us in good condition, you may choose to pay for reshipping.
6. Quality Assurance
We take product quality very seriously:
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Our quality control team checks every order when it is completed in our making studio and again during packing.
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Before shipping, we take detailed photos of each product as proof of quality and keep them on file.
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We ensure there are no quality issues before sending your order.
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Please note that color variations may occur due to different screen displays. We recommend checking our customer review page and our Instagram (@PeilieeShop) to see real-life photos of our products before purchasing.
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Product photos are taken in natural daylight to best reflect true colors.
7. Shipping Cost Responsibility
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Due to quality problems or our mistakes – PeilieeShop will cover the return shipping cost.
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Change-of-mind returns – Customer is responsible for the return shipping fee.
Updated 13th August, 2025
