Shipment insurance (buy together with your order if needed)
- Description
- Customer Service
This is a digital product!
If you are worried about your package may went lost during shipment (please understand that we are only responsible for order processing before hand-in your package to post office, we have no control during your package shipping process), you can purchase this insurance provided by logistic supplier to get your full payment back if your package is lost.
Lost consideration date is 120 days without tracking update during COVID19 time. (Normal time is 60 days)
Sizing Assistance
For any sizing questions, please contact us at info@Peilieeshop.com.
Using Coupons/Gift Cards
Enter your gift card or discount code in the "Code Bar" during checkout.
Payment
We accept card and PayPal payments.
If a card payment fails, it may be due to an address mismatch or a mistyped CVC code. No charges will be applied, and you're safe to try again.
Order Confirmation
After payment, you'll receive a confirmation email within 5 minutes (check your spam folder if needed). It includes your order number, product details, payment, and a discount code for your next purchase.
Order Processing
- In-stock items: 1-3 working days
- Made-to-order: 7-10 working days
- Handmade: 20-30 working days
- Pre-orders: See product page for details
If processing takes longer than expected, we'll email you and include a gift card as an apology.
Shipping
Once shipped, you'll receive a confirmation email with a tracking number.